Strategic Planning
Organization Development Case Study

Challenge:

Faced with the global launch of a new hotel front management system, management needed to join together to create a seamless process. One day of downtime equated to thousands of dollars in lost revenue.

Goal:

To conduct a strategic planning session and create defined deliverables for a new initiative.

Solution:

• Designed and delivered strategic planning session for CHW Radisson management to roll-out and manage new hotel front desk management system.
• Designed and developed training sessions (leader guide, participant materials and visual support) for staff and trainers to use when delivering to Radisson properties.
• Designed and developed change management strategy to implement in properties to minimize disruption and capitalize on system transition (communication strategy, launch "session in a box," video training materials, etc.).