Publications

(These are PDF files and require the Adobe Acrobat Reader plug-in).

Global Learning Organization - published in International Journal of Intercultural Relations.

Human Capital and Diversity - published in Diversity Resources.com Work/Life Resource Center.

Small Business Success (Valuing Diversity) - published in Success Express Press.

The 50 Very Best Activities For Achieving Excellent Customer Service With Special Focus on the Business & Industrial Area - published in HRD Press. Provided is one sample from this manual.

• In the manual, "The 50 Very Best Activities for Achieving Excellent Customer Service," you will find the very best activities from leading authors and presenters to support and complement your customer service development. Among the wide variety of topics covered are: Service Attitude, Call Centers & the Telephone, Customers and the Worldwide Web, Uncomfortable Situations, and Customer Service Assessments.
• These activities are fully reproducible, user friendly and will awaken and strengthen that level of customer focus which must exist in today's competitive market place.
• It includes a three-ring binder, CD documenter to develop your own documented bank of customer service learning situations specifically related to your own organization.

Have questions? E-mail us at AmyTolbert@ECCOInternational.com with your questions/requests and how we can help.